Cancellation & Refund Policy

Last updated: 5 August 2026

1. Try before you buy

Every ARIA product includes a free trial with the complete feature set, before any payment is required. The trial is limited by a per-product allowance — ten pages in ARIA OCR, twenty-five in ARIA PDF, three files in ARIA REPAIR (each within seven days), five locks in ARIA LOCK, and a time-limited trial in ARIA SHIELD — and the exact allowance is shown in the application. We ask you to use it. The trial exists so that you can confirm the software works for you, on your own computer, before you spend anything.

2. Refund window

You may request a full refund of a licence purchase within seven (7) calendar days of the date of payment.

A refund will be approved where all of the following are true:

• the request reaches us within seven calendar days of payment;
• the free trial had not already been used on the same computer before the purchase; and
• the licence has not been the subject of a previous refund.

The second condition exists because the trial already gives you a full opportunity to evaluate the software. If you have completed a trial on that machine, you have had your evaluation period and a refund will not normally be issued.

3. When we will refund outside that window

Regardless of the seven-day window, we will refund you in full if:

• you were charged twice for the same licence;
• you were charged but no licence key was ever issued to you;
• the software cannot be made to run on a computer that meets the published system requirements, and we are unable to resolve it with you; or
• the payment was not authorised by you.

4. What is not refundable

• Requests made more than seven days after payment, other than in the circumstances listed in section 3.
• A licence term that has already substantially elapsed — for example, asking in month eleven of a twelve-month licence.
• Difficulty with document types we publicly state the software does not handle well. Running handwriting and heavily stylised display type are named on the product page before purchase.
• A licence revoked because of a breach of the Terms and Conditions.

5. How to request a refund

Send us a message through the contact form, choosing "Refund request" as the subject, and include:

• the email address you bought with;
• your licence key, if one was issued; and
• a sentence about what went wrong — genuinely useful to us, and never a condition of the refund.

We acknowledge every refund request within one working day and tell you our decision within three working days.

6. How long a refund takes

Once approved, we submit the refund to our payment provider immediately. The money is returned to the original payment method — we cannot send it anywhere else.

The final step is controlled by your bank or card issuer, not by us. If more than ten working days have passed since we told you a refund was approved, please write to us and we will chase it with the payment provider on your behalf.

7. What happens to the licence

When a refund is issued, the associated licence key is revoked. The software will stop working on the computer it was activated on, and you must stop using the software. Word files you already exported remain yours; nothing is removed from your computer.

8. Cancellation

ARIA licences are one-time purchases for a fixed term. There is no subscription, no recurring charge and no stored payment mandate, so there is nothing to cancel to prevent a future charge. A licence simply stops working at the end of its term unless you choose to renew it.

If you have asked us to prepare a renewal but have not yet paid, you can cancel that request at any time by replying to the email, at no cost.

9. Contact

Questions about this policy go through the contact form. Our full contact details are on the contact page.